FAQ

100% discreet. Every order ships in a plain brown box with no branding, logos, or product names visible. The return address shows a generic company name. Even the credit card charge is listed under a neutral business name.

All our toys are made from body-safe, medical-grade silicone. It's hypoallergenic, non-porous, and free from phthalates and BPA. Lingerie pieces use premium fabrics — French lace, silk-modal blends, and satin.

Standard shipping takes 5–10 business days within the US. Express shipping (2–3 business days) is available at checkout. International orders typically arrive in 10–20 business days.

Yes! We ship to over 50 countries including Canada, UK, Australia, and most of Europe. Shipping rates are calculated at checkout. Please note that international orders may be subject to customs fees.

For hygiene reasons, we can only accept returns on unopened products in their original packaging within 30 days of delivery. Lingerie may be returned if unworn with tags attached. Contact support@bigtoyzone.com to initiate a return.

Wash with warm water and mild soap before and after each use. All our silicone toys are waterproof (IPX7 rated) and can be fully submerged. We recommend using a dedicated toy cleaner for best results.

We accept PayPal, Visa, Mastercard, American Express, and Discover. All transactions are encrypted with SSL and processed securely.

Absolutely. We never share or sell your data. Your order history is stored securely and only accessible by you. Billing is confidential — our company name does not appear on your statement.

Yes — every electronic toy comes with a 1-year manufacturer warranty against defects. If something goes wrong, contact us and we'll replace it, no questions asked.

Once your order ships, you'll receive an email with a tracking number. You can track your package 24/7 through our carrier partners.